Terms and billing policy

TERMS OF SERVICE, CANCELLATION AND REFUNDS Effective date: 30 September 2026 1. Agreement and operator These terms govern your use of Proofline, a writing and study service operated by Intevia Ltd ("Intevia", "we", "us" or "our"). By creating an account or using Proofline, you agree to these terms and the Privacy Notice. If you use Proofline for an organisation or institution, you confirm that you are authorised to bind it. Contact: info@intevia.co.ke. 2. Eligibility and accounts You must provide accurate account information, keep your credentials confidential and promptly notify us of suspected unauthorised use. Users under 18 may use Proofline only with the involvement and permission of a parent, guardian or appropriately authorised educational institution. You are responsible for activity performed through your account unless caused by our failure to use reasonable security measures. 3. The service Proofline provides tools for writing, study, document analysis, OCR, research and optional AI-assisted work. Features, limits and supported providers may change as the service develops. We may perform maintenance, address security risks or modify a feature, and will use reasonable efforts to avoid material disruption. We do not guarantee uninterrupted or error-free service. 4. Your content You retain ownership of content you submit. You grant Intevia a limited, non-exclusive licence to host, copy, process, transmit and display that content only as needed to provide, secure and improve the service, comply with your instructions and meet legal obligations. You confirm that you have the rights and permissions needed to submit the content. You may export or delete content using available account features or by contacting us, subject to lawful retention needs. 5. AI and research tools AI, OCR, search and research outputs may be incomplete, inaccurate or unsuitable. You must review outputs, citations, quotations and factual claims before relying on or publishing them. Optional external AI and web tools require your opt-in before relevant content is sent to a provider. You remain responsible for your final work, academic integrity, required disclosures and compliance with institutional or professional rules. Proofline must not be used to misrepresent authorship, evade legitimate assessment controls or facilitate misconduct. 6. Acceptable use You must not use Proofline to violate law or another person's rights; upload content you are not entitled to use; distribute malware; gain unauthorised access; interfere with service operation; bypass security, quotas or access controls; scrape or reverse engineer the service except where law permits; impersonate others; or generate, store or distribute unlawful, fraudulent, abusive or harmful material. We may investigate suspected misuse and restrict or suspend access where reasonably necessary to protect users, providers or the service. 7. Intellectual property Proofline, its software, design, branding and documentation are owned by Intevia or its licensors and are protected by applicable law. Except for the limited right to use the service under these terms, no rights are transferred to you. Feedback may be used without restriction, provided we do not identify you publicly without permission. 8. Plans, charges and renewal Free and paid plans may have different project, document, storage, feature and usage limits. Current prices and billing periods are shown before purchase. If paid billing is enabled and you subscribe, you authorise our payment provider to charge the displayed amount and applicable taxes at the start of each billing period. Monthly, six-month and annual subscriptions renew automatically for the same period until cancelled, unless the checkout states otherwise. We do not impose automatic usage-overage charges. We may change future prices on reasonable advance notice; a change applies no earlier than your next renewal after the notice period. 9. Cancellation You may cancel a paid subscription through the available account controls or by contacting info@intevia.co.ke. Cancel before the renewal date to avoid the next charge. Cancellation normally takes effect at the end of the paid billing period, and paid access continues until then. Deleting an account does not automatically cancel a subscription unless the service expressly confirms cancellation. We may cancel or suspend a plan for non-payment, fraud, material breach, security risk or discontinuation of the service, with notice where reasonably practicable. 10. Refunds Except where applicable law requires otherwise, fees are non-refundable once a billing period begins, and we do not provide prorated refunds for unused time after voluntary cancellation. We will correct duplicate or erroneous charges and provide refunds required by Kenyan consumer law. If a paid service is materially unavailable for a sustained period due to our fault, contact us within 30 days of the affected charge and we will assess an appropriate remedy, which may include a service credit or refund. Refunds are returned to the original payment method where practicable. Charge disputes, reversals or reasonably suspected fraud may pause new paid processing while reviewed. Nothing in these terms limits a mandatory consumer right. 11. Third-party services Proofline may use or link to third-party AI, search, scholarly-data, email, hosting and payment services. Their availability and separate terms may affect particular features. We are not responsible for third-party websites or services outside our control, but we remain responsible for our obligations under applicable law. 12. Suspension and termination You may stop using Proofline at any time. We may suspend or terminate access for material breach, unlawful use, serious security risk or persistent non-payment. Where appropriate, we will give notice and a reasonable opportunity to remedy the issue. On termination, your right to use the service ends. Provisions that by nature should continue—including ownership, payment obligations, disclaimers and liability terms—survive. 13. Disclaimers and liability Proofline is provided on an "as available" basis. To the extent permitted by law, we disclaim implied warranties not expressly stated here. Proofline does not provide legal, medical, financial or professional advice. To the extent permitted by law, Intevia is not liable for indirect, incidental, special or consequential loss, lost profits or lost data. Our aggregate liability arising from the paid service will not exceed the fees you paid to Intevia for that service during the 12 months before the event giving rise to the claim. These exclusions do not apply where liability cannot lawfully be excluded, including liability arising from fraud, wilful misconduct or other mandatory rights. 14. Indemnity To the extent permitted by law, you will be responsible for losses and reasonable costs arising from your unlawful use of Proofline, your material breach of these terms or content you submit that infringes another person's rights. This does not apply to losses caused by Intevia. 15. Governing law and disputes These terms are governed by the laws of Kenya. Please contact info@intevia.co.ke first so we can try to resolve a concern promptly. If a dispute cannot be resolved informally, it may be brought before the courts of competent jurisdiction in Kenya, without limiting any mandatory consumer forum or regulatory right. 16. Changes We may update these terms to reflect service, provider or legal changes. We will publish the revised terms with a new effective date and provide additional notice of material changes where required. Continued use after the effective date constitutes acceptance where permitted by law; if you do not agree, you may stop using the service and cancel before the next renewal.